5 Easy Steps to Improving Your Security Guard Service
When property supervisors employ security guard companies they have an image in your mind of exactly what their contract security force will look like, but too often what they get isn’t what they envisioned. What we have discovered is that almost all security guard companies are capable of providing the support that property supervisors want, but too often do not because of a lack of ongoing quality control processes.
Security guard companies are unlike any seller that a property supervisor usually hires. If you employ a painter, you are able to see whether or not they are doing their tasks by taking a look at the walls. But when you employ a security guard business, how often can you determine whether the guard company is doing their job which includes running background checks and drug screenings, providing good training to your guards, and effectively tracking and supervising your guards. In most instances they probably are, but it is crucial to implement a method of verification and quality control to make sure that issues associated with the lack of performing these tasks don’t begin to happen.
In this guide we will talk five (5) simple steps to improving your security guard service and attaining everything you picture as your ideal keyholding.
Display Your Guards Qualifications
In many nations, guards are mandated to have a predetermined amount of training before they could begin working as security guards. If your condition is one of those states, make sure that your security guard company is compliant.
If you are in a state where there are no state requirements for shield certificate, then inquire into the type of training that’s being provided by your security provider and ask yourself does it look adequate.
Additionally, is your security guard company performing background and drug screenings on all your guards until they send them to your property? If they are, they should be providing you with verifications. Otherwise, why?
Another superb way to screen whether the guard is a fantastic fit for your property is to conduct a brief”interview” to get a feel for the guard and to explain your expectations. This initial dialogue can tell you a good deal about what to expect from this guard and it gives you an opportunity to ask another guard if you think that it is necessary.
Evaluate Guard Training
Though most security guard companies have an extremely comprehensive orientation that introduces each guard to the business itself, in several circumstances the shield’s orientation to his delegated land isn’t as complete. We predict the orientation to the delegated land”Website Specific Training”. Find out what your site specific training resembles:
• Does it happen at your premises?
• Just how long is each new officer educated?
• Just how long can the security company double bank?
Determine the answer to each of these questions and be sure that they fit with what you believe is sufficient. You should even consider sitting in on your security guard company’s orientation and also your site special training to get an understanding of what goes on preparing a guard to work in your premises.
Guard supervision is one of the main factors of very good security guard support. When security companies deliver poor oversight, there isn’t enough emphasis placed on preventing mistakes, problems, and complaints. Lack of oversight also removes the chance for the guard to understand and better understand their duties. If the guards are not being supervised, they begin to feel that their job isn’t important and they begin to find themselves as not as a region of the security group. When guards don’t feel like part of your group it generally leads to unacceptable practices like unprofessional behaviour, tardiness, and even theft.
Based on the structure of your contract, onsite managers may not be included. If your contract doesn’t demand on-site supervision, how can your security guard company remotely oversee its defenses? Outside of the Standard security company field supervisor spot checks, the 2 methods of remote oversight that prove most effective are:
In case your guards must produce rounds of your premises, then a method for monitoring them while on duty is indispensable. Officer Tour Tracking Systems offer a remote means of tracking the guards while they are in your premises. These monitoring systems permit the security guard business to track the log and time the action of these guards while they are making rounds to various areas in your premises. Most Officer Tour Tracking Systems can create reports that enable the security guard company to quickly get an understanding of whether the guard is making rounds. The property manager also needs to be given with an updated version of those reports.
In addition to Officer Tour Tracking systems, we’ve discovered that using a method for guards to check in frequently with the security guard provider provides a way of making sure that each guard is safe and alert. By having guards check-in frequently together with the security guard business, at least each 30 minutes, guards believe that their safety is important and that being awake and alert is an important part of their job.
Expand Your Favorite
After hours inspections of your guards are almost always good ways of finding out exactly what is occurring with your security as you are not there. Through these inspections, be sure to ask your security guards questions about their duties and responsibilities to make sure that they know their tasks. In reality, we suggest having your security guards audited regularly, officially (i.e. post review ) and informally (i.e. secret shopped) with a certified security adviser as part of your ongoing security program.
Firms like Asymmetric Strategies offer a free service aimed at doing precisely that. Remember, when selecting a security adviser be sure that the adviser isn’t really a security guard business. If so, your audit is sure to turn up issues with your existing security guard business.